Tech CU Rewards Points FAQs

Your current available points balance is listed in the top right corner of every page.

Points expiration rules are available within the Program Terms and Conditions and additional details can be found within the My Account Statement page on the rewards website.

Please review the Program Terms and Conditions provided by your financial institution for more information.

Points are awarded for qualifying purchases using your financial institution issued rewards card. Please view the Program Terms and Conditions for more details.

There are multiple ways you can order your reward; by phone or via the rewards website.

• To place your order over the phone, please call our customer service number. When speaking to a representative, please be as specific as possible regarding the brand and name of the reward you want, the color and size (if this applies) and the item number (if you know it) to ensure the desired reward is ordered correctly.
• The most popular way to order your reward is directly through this website. Just browse through the various rewards categories right from the home page. Then:
  1. Select the reward you want.
  2. Select "Add to cart" to place your order and click on the cart icon in the top header at any point to "Check out". You can also change quantities of items directly from the cart or remove items from the cart.
  3. Review items in cart and click ‘Proceed to Checkout’.
  4. Confirm redemption information and enter your phone number and email address. Then click on ‘Continue to Shipping Address’ to move to the next step.
  5. You can either enter the shipping address or select the check box ‘Same as Redemption Information” if the shipping address is the same. Click on ‘Continue to Review’.
  6. Select "Place Order" to complete your order. You will receive an order confirmation with the option to print the confirmation for your records, and an email confirmation will be sent to the email address you provided.

Occasionally the delivery service may need to contact you in order to complete the delivery, especially if you have ordered a larger item that will be delivered by truck. If your reward request was mailed, we may need to contact you regarding the request to ensure that the desired reward is ordered correctly.

We will send you a redemption confirmation for your order(s) via email at the email address you provided to us so that you can easily maintain the information for your records. If you are redeeming your points for an eGiftCard, you will need to provide your email address so that you can receive your eGiftCard code.

If you already placed the order but the item is no longer available, we will contact you at the phone number you provided. We will make every effort to substitute a similar item of equal or higher value. If a substitute is not available, you will be notified and your points will be credited back to your account so you may browse for another reward.

Merchandise shippable by UPS or UPS Surepost will be available to all US territories at no additional cost. Items being shipped to Alaska, Hawaii, Puerto Rico, Guam and the US Virgin Islands may have additional freight charges. We will contact you to confirm any additional points redeemed to cover additional freight charges.

UPS usually delivers small packages, but larger items will be shipped by common carrier. Although we are unable to pre-arrange delivery for a specific day or time, we will notify the common carrier to contact you prior to delivery. Common carrier shipments are curbside deliveries. Please make arrangements to be available and assist with unloading at the time of delivery.

Yes, gift cards that are valued under $300 can be delivered to a P.O. Box because they are shipped via First Class US Mail. Gift cards that are over $300 cannot be shipped to a P.O. Box because they are shipped via UPS Ground. Our other merchandise is also shipped through UPS and requires a valid street address to ensure proper delivery.

Yes, when submitting your order, please enter the address within the “Ship to” address fields. Please be aware that there are fees associated with shipping outside of the contiguous US. If you have any further questions, please call customer service for more information regarding shipping policies.

No, you may only ship within the United States and its territories. Please be aware that there are fees associated with shipping outside of the contiguous US (eg Alaska, Hawaii, Puerto Rico, Guam and the US Virgin Islands). If you have any further questions, please call customer service for more information regarding shipping policies.

You can check the status of your order online by going to the ‘Order History’ section within your Account menu or by calling customer service to speak directly to a representative.

Once an order is placed, it cannot be altered or canceled.

Merchandise rewards may take two to four (2-4) weeks to be shipped from the time of order. Specialty or custom orders may take six to eight (6-8) weeks to be shipped. Multiple rewards may arrive at different times because they may be provided by different vendors. Delivery times may increase during peak holiday periods. Please allow 5-10 days for gift card orders to be shipped. Please note if you do not receive your order within the recommended time frame, you should contact us to file a claim. Any claim must be filed within 120 days of the ship date.

If your order is delivered by common carrier or freight line:

• Open the box and inspect the item for damage. If damaged, refuse the shipment. For deliveries without apparent damage, please sign the bill of lading "Subject to inspection". If concealed damage is found, contact customer service by phone within 24 hours of receipt for further instructions. Please retain all boxes and packaging associated with damaged items as we will request photos to file any claim.

• Inspect the order immediately. For damaged items, refuse the package. If the package was dropped off, please keep all packaging and call customer service for further instructions.

If you ordered two or more items, do not be concerned if the first shipment contains only part of your order. Our merchandise is shipped directly from our vendors and therefore it may arrive at different times. In the case of an unusual delay, a customer service representative will contact you at the phone number you have provided.

Most orders are not returnable. In the event that we are able to accommodate a request for a return, the merchandise must be unopened and in its original packaging. Electronics must have any manufacturer’s seal still intact. Customized merchandise is not returnable. All returns must be completed within 30 days of receipt and at the recipient’s expense. A 30% restocking fee may also apply. Other restrictions may apply. In the event that an incorrect, damaged or defective item is received, contact customer service for further instructions.

All items come with the warranty provided by the manufacturer; those warranties may vary by manufacturer. Please review the manufacturer’s warranty carefully. The materials you received with your purchase may also give information regarding authorized repair centers and are covered for up to 30 days from purchase. If you have a problem with an item, please contact the manufacturer at the toll-free number located in the owner’s manual for service. All electronics must be handled through the manufacturer’s warranty. The card issuer does not provide any product or service warranty.

Most manufacturers will accept your order confirmation as proof of purchase. If you need a hard copy of the receipt, contact customer service and they will submit a request for a copy of your receipt. You should receive it within 5-7 business days.

Gift cards should be treated as cash. Once they are received, if lost, stolen or damaged, they cannot be replaced.

Gift cards do not expire.

For your convenience, we generally have gift cards with smaller denominations in stock and readily available for shipment.

eGift Cards are gift card barcodes that can be used online or in-store at the participating merchant. When you redeem your points for an eGift card, we’ll send it to the email address you provide at check out immediately. Since eGift cards don’t have to be shipped, you can redeem your gift card even sooner!

Your eGift card code will be sent to you via email. After you receive a confirmation email from us, you can use the code immediately to redeem at the participating merchant.

You should receive an order confirmation email from us immediately after placing your order. Your eGift card may take up to 72 hours to arrive after ordering. To ensure your confirmation email and eGift card will not be accidentally misplaced, please add noreply@vcdelivery.com and gc@vcdelivery.com to your safe senders list.

eGift cards are labeled with a green flag in the gift cards reward category. You can also view eGift cards in the eGift cards subcategory.

We’ve added eGift cards for some of our most popular merchants in an effort to cut down on shipping time and allow you to redeem your gift card even faster!

Unfortunately, we cannot resend confirmation emails. Please check to see if the confirmation was accidentally filed in your spam folder. If you still cannot find the confirmation, you can alway see your orders on the Rewards website in the order status section.